Mercedes-Benz of Valencia certified as a J.D. Power 2019 Dealer of Excellence
October, 2019 - Issue #181

Demonstrating its commitment to exceeding customer expectations, Mercedes-Benz of Valencia has been certified in the J.D. Power 2019 Dealer of Excellence Program, which recognizes a select number of vehicle dealerships throughout the United States that provide exceptional customer service.

"This certification sets us apart, especially coming from such an authority as J.D. Power," said Chris Paz, chief operating officer of Mercedes-Benz of Valencia. "In one way or another, everyone in this dealership contributes to making our customers happy, and every member of our team shares in this achievement."

Known for its "Voice of the Customer" research for 50 years, J.D. Power and, subsequently, its Dealer of Excellence Program help consumers identify leading retailers that will go the extra mile.

Buying a vehicle is a significant financial transaction and can be stressful because there's so much information to digest. The Dealer of Excellence Program assists auto buyers who are looking for an exceptional dealership where they can confidently buy a vehicle.

How Mercedes-Benz of Valencia Earned the Prestigious J.D. Power Award
Dealer of Excellence is an exclusive program and not all dealerships can qualify. Those that do must pass a three-step process:

As the first qualification criterion, J.D. Power limits the percentage of eligible dealerships based on each brand's performance in the most recent J.D. Power U.S. Sales Satisfaction Index (SSI) Study.

Second, dealerships must rank among their brand's top performers in key customer satisfaction areas consistent with measurements found in the SSI Study.

Finally, qualifying dealers must pass an audit to show they meet or exceed J.D. Power sales best practices.

Mercedes-Benz of Valencia Named "Best Luxury Car Dealership"
by Signal Readers

And the wins keep on coming! Each year, readers of The Signal vote on SCV's "best," and they really got it right when they helped Mercedes-Benz of Valencia cross the finish line - the dealership was named Santa Clarita's best luxury car dealership. "To have our friends, neighbors and beloved clients bestow this award upon us is such an incredible honor," says Chris Paz, chief operating officer of Mercedes-Benz of Valencia. "We couldn't be more grateful."
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